Frequently Asked Questions

To confirm your order was successful, you should check your email for a confirmation email. You should also receive packing and tracking updates. For further assistance, please contact us to confirm your order.

We can only cancel your order and provide a full refund before the item has been dispatched (indicated by a tracking number being issued). After the item has been dispatched, we are unable to cancel orders. Our 30 Days returns process will need to be followed in these instances.

If your payment was declined during checkout:

• Check your card number was correctly entered and has sufficient funds

• Contact your bank to ensure there are no holds/blocks placed on the card

• If this does not resolve the issue, please contact us

Renascent Bath & Body are proud to offer a 30 Day Money Back Guarantee return policy on all returnable goods.

For more information, see our full terms and conditions.

Full terms and detailed conditions can be found here https://www.renascentbathbody.com.au/pages/terms-conditions

Items are usually shipped within 2 business days. We pack and post most mornings before 10am.

Certainly, whilst our warehouse has a no visitor policy (for your safety), you can place your order and within  1-2 days we can collect it for you and bring it to Lesley's home in Clifton Springs (near Geelong), where it can be safely left out for you to collect anytime, you can leave a note when you pay for your order as to when you would like to collect. Pick ups are fine most days if paid for and just collecting.

Delivery for all destinations is calculated at the checkout. However it does interface with flat rate Australia Post, if your order is heavy, (say over 10kgs, and especially if over 20kgs)  feel free to send us an email and we will see if we can get a better rate, often it is significantly cheaper.

If you catch us before your order is sent, then yes. Phone is best.

We are unable to change the shipping/delivery address once orders have been dispatched and allocated a tracking number. Buyers have the full responsibility to provide us with the correct delivery address at the checkout page. A re-delivery fee will be charged to customers for items that are returned due to an incorrect delivery address.

At this point we only use Australia post, however if you have your own courier service that will collect from Clifton Springs, you are welcome to send us the packing label and we can leave out for pick up. Please organise this with us prior to booking your service.

For accurate shipping estimates please use the Australia post website rulings, however as a guide:
Australia - East Coast: you can expect to receive your item within 2-5 business days.

Australia - S.A., N.T., W.A., Tas: you can expect to receive your item within 5-10 business days.

USA & Canada: you can expect to receive your item within 5-15 business days

EU & UK: you can expect to receive your item within 10-15 business days

All other destinations: you can expect to receive your item within 10-15 business days

For all destinations, you'll conveniently be able to track the delivery online using the unique tracking number provided.

PLEASE NOTE: if there is no-one at the delivery address to accept and sign for the parcel, the carrier will leave a notice for you to collect from a nominated collection point. If you do not collect from the collection point within the nominated period of time, your parcel will automatically be returned to us in Australia. We cannot provide a refund or replacement article until the parcel is received by us in 'as new' condition.

Customers receive full tracking information by email and/or text message, and are able to track their parcel online with a unique tracking number. Customers are encouraged to ensure someone is at the delivery address to accept the parcel and sign for delivery.

Firstly ask if anyone in your household brought it in - it happens! If not, then contact your local Australia Post office with your tracking number and ask them to locate it for you. If left as a safe drop they are required to provide you with a photograph of where they left it. Often they are meant to be carded but do not and it will be safely kept at the post office for you. If not collected for a couple of weeks they will return it to us.If this occurs we are happy to send it back to you, but there will be an additional postal cost, this can be claimed by you directly from Australia Post.

We are located on the Bellarine Peninsula

We like to keep it personal. We were initially a small home based business, run by Lesley Mitchell, with a showroom. We have now grown and moved to the Bellarine Peninsula, some small items are available from our home business, but most are in the warehouse for bulk storage and orders. We do not have a shop nor shop front at this point.

Renascent Bath & Body accepts Mastercard, Visa, PayPal, Direct Deposit.

When you get to checkout there will be a field to enter your discount code.

If this doesn't work, the discount code could be invalid or expired. If you believe this may be a mistake, you can contact us.

Yes, our prices include GST for Australian customers.

We require a receipt or proof of purchase, (just telling us you bought it on this website will enable us to locate your sale) and for you to contact us prior to returning the item(s).
Hey - we know you are terrific, but some of our other buyers don't realise if they have a problem, we will always fix it, but if you are nice to us in your messages, we will feel a lot happier when fixing it for you. We accept returns if the item is faulty or for personal change of mind.

To return your product, contact us for the return address (Clifton Springs)

Please ensure you include a note with the reason for return and what you would like to do about it and all your contact details including address, email and phone number. Without this we may not be able to work out who and why and it may slow/halt your return process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping any item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

We are so sorry your item(s) has been damaged and we would love the opportunity to fix the problem with you. Please send us an email describing the problem, with a photograph of what has happened to sales@renascentcollege.com and we will discuss with you personally the best way to solve your concerns. Please do not send them back to us without communicating with us. Rest assured we are here to assist you and want your entire experience shopping with us to be as happy as relaxing in a warm bath.

Sometimes you accidentally buy the wrong item or just don't like it. That's OK, we want you to be happy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to contact us within 30 days of receiving the item(s). 

You will need to return the item at your expense and we recommend tracking numbers to ensure it is received. If you would like it replaced with a different item (eg you bought laser paper for an inkjet printer), we can assist with this. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The only reason for a refusal would be if the item arrived back in a non saleable manner  / used / damaged.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days or we can issue you a store credit if preferred.

Several types of goods are exempt from being returned.

• Perishable goods such as food, flowers, hand made soaps,
• DVD's or Correspondence Courses cannot be returned (but if there's a problem, we will fix it with you)

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Any item not received (even if posted to us)
• Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@renascentcollege.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and advise them about your return.  Sssshhhhh, if you friend gave you something and you just don't like it - hey it happens! Don't worry, we will let you return it and swap it over for something else you like better.

If your order is cancelled before the item is dispatched, the refund will be provided within 2 business days, via the method you paid with or as a store credit. For an item that is returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our workshop personnel.

Yes, if you have a business selling natural health / craft supply items / teach classes / operate a clinic, you can contact us to set up a wholesale account for you. Some items eg the soap base, simply have a sliding scale based on quantity, others have RRP and WS pricings

We do have a few distributors, these are people who operate their own business and work collaboratively with Renascent Bath and Body to visit and supply wholesale products to stores / customers. Please contact us if you are interested in joining the Renascent Team.

Please contact us, you will need an ABN, a brief description of what you do. All items must be onsold in their complete packages and near to our RRP prices (no problems to charge more). Your initial order must include a minimum of 6 of each individual items and be a minimum of $300 (before postage). After this order, you may order any qty you like of individual items.
Once approved you will be given a wholesale discount code so you may purchase at wholesale prices.

We would love to share with you, We offer in person classes in different locations. Join our mailing list to be advised of upcoming classes, or check our class category.

We have soap makers that also teach, click HERE to find someone near you. *Note many other dates may exist as well as those that are currently listed and private classes can also be organised.

Learn how to melt, fragrance and pour your own soap bars

Covering:

• Melt & Pour – basic & simple soap making
• Moulding – basic molds to advanced
• Colors & fragrancing – essential oils & fragrant
• Layering – colors & styles
• Gold Dust & Mica Sparkles
• Shimmer Soap – luxurious & indulgent
• Soap petals – great guest soaps
• Guest Soaps
• Embedding objects & plastic toys
• Basic & simple soap making, no experience required, you can make soap in under 30 minutes, so simple even children can do it

Learn how to take your soaps to the next level - creating basic Soap Art Projects

• Layering
• Soap Art Cakes
• Frothing & enhancements
• Embeds & multi level moulding
• "Goldfish in a bag"
• Transfers & soap images
• Guilding & Shimmering - Gold Dust & Mica Sparkles - Shimmer Soap – luxurious & indulgent
• Soap Gem creations
• Botanicals & additives - Buttermilk Soaps
• Getting all the steps "right"
• Unleashing your creative talents
• + much more - Bring a smile & be ready to have some fun unfolding the next step of your beautiful creativity.

Discover how your soaps can come alive with images & decorations.

• Transfers & soap images
• Water Slide Decals
• Water Dissolving Paper
• Embedding Images within Your Soaps
• Personalising Your Soaps
• Adding Business Logos or Photographs Within Your Soaps
• Using Soap Paints For Highlights and Special Effects

Discover how inexpensively your can create luxurious bathing delights. Delicious Lip Balms, perfect gifts for little (and bigger girls).

• Colouring & Fragrancing Bathing Crystals
• Layering Bathing Crystals
• Gold Nugget and Gemstone Bathing Crystals
• Delicious Natural Lip Balms
• Beautiful Packaging and Presentations
• Learn to make gifts for under 50c that would cost up to $20 in stores

Delight in making soaps that look like actual gemstones and crystals

• Colouring & Fragrancing Gem Soaps
• Guest Soaps of Diamonds, Rubies, Sapphires
• Soap Gem creations
• Amethyst Clusters
• Quartz Crystal Points
• Opal & Agate Gem Soaps
• Beautiful Packaging and Presentations
• Learn to make gifts for under $2 that would cost up to $50 in stores
• These soaps will amaze your friends and family and add a truly special line to your soap sales

Yes, with MP Melt and pour it is, we have done all the hard work so you can be creative easily. Just melt, add colours and fragrances, pour into a mould, allow to set, enjoy your soap bar.

Not with MP, as soon as it is set, you are ready to use.

Fantastic, we are here for you, we love to see your small business grow. We can assist you every step of the way, making it cheap and easy for you to run your own business. We even offer discounts on bulk items, most products will have a sliding scale of prices if you wish to buy in bulk.

CP = Cold Process simply means that no heat was added during the soaping process. You make up a mixture of lye water Sodium Hydroxide with various oils & butters of your choice, Then you let that mixture cool to the correct temperature. You then add it to the oils and/or butters at their correct temperatures. Your mixture (often known as a batter) will naturally generate heat through a chemical process.There is no heat applied. After properly mixing the lye and oils and/or butters together you place the mixture into a mould. Then insulate with towels…. The chemical reaction (Saponification) will produce heat when in the mould. After 10 to 24 hours you unmold the soap. The Saponification (the chemical reaction that creates soap) is not complete for another 4 to 6 weeks. Those weeks are called the “curing” period.CPOP = Cold Process Oven ProcessThis process is the same as Cold Process. Instead of insulating you place the mould into a preheated 170 degree oven for one hour. Then you shut the oven off, some people leave the soap in the oven overnight, others take it out after a few hours. Some say there is no need for a “curing” period. I’ve never tried this method but I think I’d still cure it.HP = Hot Process refers to making the soap in the same way except adding heat to the process to speed up saponification. This is the process where you “cook” the soap. You mix the Lye and water together. Then you add the lye solution to the oils and/or butters. In a pot or crock pot.Hot process soaps work the same way as cold process soaps, but hot process soaps have more of a rough texture usually. Cold process soap is similar to cake batter when it’s poured into moulds, whereas hot process is more like a really thick, clumpy pudding. Hot process gets the soap to a usable state faster, but cold process allows you to swirl colours and other creative flair.When the entire mixture looks like Vaseline it’s time to add fragrance or other additives. Then pack it into moulds. When it’s hard it’s done. Unlike CP this soap doesn’t have to cure.RebatchMilled soap/French milled soap/rebatched soap is soap that was originally created through the hot or cold process. The soap is shredded, a little liquid added, and then it’s cooked and moulded. This is a great way to redo soap that didn’t turn out pretty and it’s a great way to add fragrance that sticks around since the saponification has already occurred.Melt & Pour “Glycerine” SoapMelt and pour is pretty much exactly what it sounds like. You buy the base, melt it (add colours, fragrances and additives if desired) and pour it into a mould. Pretty simple: that’s why it’s a great choice for the beginner.As Melt and pour soap is a base soap that you purchase pre-made, you don’t have to worry with mixing lye because the soap is already made. You can add colours and scents and easily melt and pour the mixture into moulds.Melt and pour is great for hobbyists for ease and safety reasons, terrific to make cute kid soaps with embedded items or other fun shapes. Melt and pour is great if you want to make some soaps with your kids or you need to make soaps that will be immediately ready to use. Many elaborately designed soaps that you find in stores are melt and pour. These are often called glycerine soaps and many have a transparent look. Melt and pour soaps are not only a great way to begin the soaping addiction, many people find it more gentle on the skin than other styles and it allows more artistic creativity.

Often people don’t really think about what is in their soap. Many people equate vegan with meat which of course is not in soaps. However you may be surprised to know that most traditional soaps contain animal fats – lard, tallow. Renascent Bath & Body do not use any animal fats in our MP or Liquid Soap bases. However, we do offer soaps with milk bases and honey soaps with vegetable oils and butters so those are vegetarian, but not vegan. All ingredients are listed enabling you to specify Vegan or Vegetarian.

There is no lye in the finished soap, but you CAN’T have bar soap that didn’t have lye in the process. Lye is what makes the soap, soap. Lye reacts with the oils and butters through a chemical process called saponification and the end result is soap. Each oil and butter requires a specific amount of lye to saponify so measurements have to be very exact.

Some older people remember a time when soaps were marketed as “lye soap”. Typically those soaps were a basic lard soap or tallow soap. You may hear people saying they have bought soaps from elsewhere that didn’t have lye in them. Bar soap isn’t soap unless it was made with lye by the very definition of bar soap.

Liquid soap uses potassium hydroxide instead of sodium hydroxide. If you tried to make “soap” without lye, you would simply have a bunch of oils and butters mixed together. You wouldn’t have soap.

***Interesting lye fact – If you eat bagels or pretzels, you are eating a product that requires lye. Lye is dangerous, but once it goes through the chemical reaction, as long as you use the correct amount of additions, the result is safe.

With Renascent Bath & Body Bases, all the dangerous and hard work has been done for you and you are free to comfortably be creative.